VOCABULATY UNIT 8

 VOCABULATY UNIT 8

ARRANGING A MEETING

Attend the meeting – Assistir a la reunió

Break – Descans

Busy – Ocupat

Check your calendar – Comprova el teu calendari

Confirm – Confirmar

Convenient – Convenient

Equipment – Equipament

Free – Lliure

Give a presentation – Fer una presentació

Hold a meeting – Fer una reunió

Light refreshments – Refrigeris lleugers

Make arrangements – Fer els preparatius

Pack – Fer la maleta

Participants – Participants

Previous commitment – Compromís previ

Schedule – Programar

Sharp – Puntual

Take place – Tenir lloc

Tied up – Ocupat / Atabalat

Video conference – Videoconferència

RESCHEDULING

Alternative date – Data alternativa

Appointment – Cita

Arrange – Organitzar

Cancel – Cancel·lar

Feel ill – Trobar-se malament

Get lost – Perdre's

Got the dates mixed up – Confondre les dates

Held up in a traffic jam – Atrapat en un embús

Leave ... urgently – Marxar urgentment

Participate – Participar

Reorganise – Reorganitzar

Reschedule – Reprogramar

Running late – Arribar tard

Suit – Convenir

Switch – Canviar

TIME

Half past – Dos quarts de...

O’clock – En punt

Quarter past – Un quart de...

Quarter to – Tres quarts de...

Ten past – Deu minuts passats

Twenty to – Vint minuts per a...

EXTRA!

Absent – Absent

Adjourn – Aplaçar

Boardroom – Sala de juntes

Chairperson – President/a de la reunió

Conference call – Trucada de conferència

Delay – Retard

Instead – En comptes de

Make it – Fer-ho possible

Minutes – Acta

Punctual – Puntual

Verify – Verificar

Vote – Votar

Wrap up – Concloure

EXERCICIES UNIT 7

 EXERCICIES UNIT 7

Exercise 5: Listen and repeat the departments in colour. Then decide which department matches each speech bubble below.

1. We managed to fix your hard drive but unfortunetly, you need a new motherboard.   
C) IT maintenance department
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service. 
D) Customer relations department
3. I can give you a reduction in price if you buy a larger quantity.
A) Sales and marketing department
4. Please give me the invoice number and I'll check what the prices were.
B) Accounts department
5. I'm planing a staff training programme for all our new employees.
E) Human resources department

Exercise 6: Listen and repeat the words in colour. Then copy and complete the sentences.

1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much we charge for a technical support.
4. I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free.
6. Our opening times are from 9 in the morning until 8 in the evening.
7. Don't hang up - Hold the line and I'll put you through to the correct department.

7-Listen and repeat the words in colour in A. Then match them to their definitions in B.

1. Customer Number - f. A reference assigned to each customer by supplier.

2. Quote - d. The estimated cost for a job or service.

3. Enquiry - a. A request for information.

4. Overcharge - b. Charge too high a price for a product or service.

5. Shipping Date - e. The date a costumer's order leaves the supplier.

6. Complaint - c. A statment that something in unsatisfactory.

VOCABULARY UNIT 7

 Vocabulary Unit 7

DEPARTMENTS 

Accounts Department - Departament de Comptabilitat

Customer Relations Department - Departament de Relacions amb els Clients

Human Resources Department - Departament de Recursos Humans

IT Maintenance Department - Departament de Manteniment d'IT

Sales and Marketing Department - Departament de Vendes i Màrqueting

CUSTOMER SERVICE
Charge - Càrrec
Complaint - Queixa
Customer Number - Número de Client
Damaged - Danyat
Discuss it - Discutir-ho
Enquiry - Consulta
Get Back to You - Tornar a contactar
Hold the Line - Mantingui's en línia
Opening Times - Horari d'obertura
Overcharge - Sobrecarregar
Quote - Pressupost
Satisfied - Satisfet
Shipping Date - Data d'enviament

COMPLAINTS
Assist - Assistir
At our Expense - A les nostres despeses
Check my Records - Comprovar els meus registres
Compensation - Compensació
Credited our Account - S'ha abonat al nostre compte
Defect - Defecte
Doesn't Fit - No s'adapta
Error - Error
Faulty Part - Peça defectuosa
Losing Business - Perdent negoci
Lost in the Post - Perdut pel correu
Make a Claim - Fer una reclamació
Making a Noise - Fa soroll
Missing a Part - Peça perduda
Refund (n) - Reemborsament
Refuse - Rebutjar
Return - Retornar
Suggest - Sugerir
The Wrong Item - L'objecte incorrecte
Under Warranty - Sota garantia

EXTRA!
Broken - Trencat
Customer Satisfaction - Satisfacció del client
Disappointed - Decebut
Displeased - Descontent
Dissatisfaction - Insatisfacció
Feedback - Retroalimentació
File a Lawsuit - Presentar una demanda
Financial Director - Director Financer
Inappropriate - Inadequat
Lose Business - Perdre negoci
Managing Director - Director General
Research and Development Department - Departament de Recerca i Desenvolupament
Treatment - Tractament

Departaments in a company

 Departaments in a company

Sales and Marketing Departament. Departament de Vendes i Màrqueting.

For quotes, purchases and order enquiries. Per a pressupostos i comandes.

IT Maintenance Departament. Departament de Manteniment Informàtic. 

For software or hardware problems. Per problemes de programari i maquinari.

Accounts Departments. Departament Contable.

For financial matters such as invoices, problems with pricing and contracts. Per problemes financers com ara factures i problemes de preus o contractes.

Human Resources Department. Departament de Recursos Humans.

Callers interested in employment. Per a persones interessades en un lloc de treball.

Customer Relations Department. Departament de Relacions amb el Client,

Complaints about damage or incorrect products. Per a queixes sobre productes danyats o incorrectes.

EXERCICES UNIT 6

EXERCICES UNIT 6

5. Listen and repeat the phrases in colour. Then choose the correct phraase to complete each sentences.

1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.

2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software devolupers. As soon as they        finish, I'll tell her you phoned.
3. I'm afraid Mr Brown ins't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.
4. Just a moment, I'll get a pen and take down your full name and mobile number.
5. I'm sorry wet got cut off earlier. My battery rang out.
6. Just a moment, I'll see if Mr Jeffries is in his office our out on-site - please don't hang up.
7. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold.
8. Mrs Banks isn't on-site today - can I leave a message.
9. Could take a message for Tony? Please tell him I'll be out this afternoon testing the new                          software at the sports centre.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. When someone is speaking on the phone it means their line is busy.

2. How do you spell that is it J-U-D-Y or J-U-D-I?

3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.

4. Mrs Rose isn't at her desk; she's out of the office.

5. Mr Davies is busy at the moment. Shall i ask him to return your call later today?

7. Listen and repeat the words in colour A. Then match them to their definitions in B.

1. Unabilable- Can't be contacted.

2. Transfer- Pass a call to someone else.

3. Deal With- Take action to do something.

4. Urgent- Needs inmediate atemtion.

5. Expect- Belive that someone or something will arrive soon.

8. Choose the correct answer.

1.in a meeting.

2.left.

3.urgent.

4.deal with.

5.return.

6.took down.

EXERCICES UNIT 6

 EXERCICES UNIT 6

5. Listen and repeat the words in colour. Then choose the correct answer.

1. Her presentation was very professional. She did a good job.

2. The shop must be closed. There's no reply.

3. I will be careful when i input the data.

4. She must be busy. The line is engaged.

5. There's a caller on the phone waiting to speak to you.

6. Can you please speak up? I can't hear you very well.

6. Listen and repeat the words in colou. Then copy and complete the sentences.

1. Sorry, what did you say? Can you repeat that, please?
2. Your mother rang an hour ago - you need to contact her immediately.
3. One moment, please, I'll put you through to Mr Wright now.
4. This is not St Ann's Hospital. You've got the wrong number.
5. To dial number aboard, put an 01 before the number.
6. From Monday, my new extension number will be 8015.

7. When you answer a phone call, state the name of the company.

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. I need to speak to betty as soon as possible. it's really important.
2. Can you ask Mrs Ford to ring back tomorrow? I'm too busy to talk to her today.
3. I've got a client on the line who wants to speak to the manager.
4. Try to avoid speaking too loudly on the phone.
5. Can you remind Ms Burns to prepare the invoice for dell's Computer Shop?

8. Match A to B.

1. If there's no reply from his offie phone, he's probably working off-site.

2. Miss Scott is on the line for you

3. Avoid letting the phone ring a lot, answer it quickly.

VOCABULARY UNIT 6

 VOCABULARY UNIT 6

PHONE CALLS

As soon as possible: Tan aviat com sigui possible

Avoid: Evitar

Be careful: Tingueu cura

Caller: Trucada (persona que truca)

Contact: Contacte

Dial a number: Marcar un número

Engaged: Ocupat/da

Extension number: Número d'extensió

No reply: Sense resposta

On the line: En línia

Professional: Professional

Put you through: Posar-te en contacte

Remind: Recordar

Repeat: Repetir

Ring back: Tornar a trucar

Speak up: Parlar més alt

State: Indicar

Wrong number: Número incorrecte

ANSWWRING CALLS AND TAKING MESSAGES

Cut off: Tallat

Deal with: Tractar amb

Expect: Esperar

Hang up: Penjar (el telèfon)

In a meeting: En una reunió

Interrupt: Interrompre

Leave message: Deixar un missatge

Line is busy: La línia està ocupada

On holiday: De vacances

Out of the office: Fora de l'oficina

Out of town: Fora de la ciutat

Put you on hold: Posar-te en espera

Return your call: Tornar-te la trucada

Spell that: Deixa'm espellat (lletrejar) això

Take a message: Agafar un missatge

Take down: Apuntar

Transfer: Transferir

Unavailable: No disponible

Urgent: Urgent

EXTRA!

Bad connection: Connexió dolenta

Call back: Tornar a trucar

Calling on behalf of: Trucant en nom de

Clearly: Clarament

End a conversation: Acabar una conversa

Get through: Arribar a parlar amb

Interference: Interferència

Line is free: La línia està lliure

Offer assistance: Oferir assistència

Speak a little more slowly: Parla una mica més lentament

Take a call: Agafar una trucada

Voicemail: Correu de veu

Would you mind ... ?: Et molestaria ...?