EXERCICES UNIT 7

 EXERCICES UNIT 7

4. Listen and repeat the words in colour. Then choose the correct answer.

1. Thank you for calling. I'ill be happy to assist you again in the future.

2. I don't know what to do. What you suggest?

3. I can't remenber exactly what you ordered. I'll check my records.

4. The order hasn't arrived yet. It must be lost in the post.

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. a. The prices on the invoice are too high. There must be an error.

    b. The prices on this invoice are incorrect.

2. a. They credited our account after they had overcharged us.

    b. They put us through to the accounts departament because they had overcharged us.

3. a. You sent us the wrong item.

    b. I hadn't ordered the item you sent us.

4. a. We'll replace the tablet at our expense.

    b. We'll pay for replacing the tablet.

5. a. The equipment you sent us is missing a part.

    b. You've sent us more parts than we need.

6. a. This keyboard has got a defect, so it will have to be replaced.

    b. This keyboard will have to be replaced because there's something wrong with it.

Exercise 6: Listen and repeat the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so our company has been loosing business.
5. Check that fan. It's making noise.
6. This part doesn't fit where it's suposed to.

7. Read the sentences. Which are said by a customer relations representative?

1. Of course. We'll credit your account. Representative.
2. You can return the items by post at our expense. Representative.
3. Is this product under warranty for a year? Customer.
4. We'll have to open the computer to see if there's any damage inside. Representative.
5. I'm very angry. I'm going to make a claim. Customer.
6. I apologise for the error. We'll send you the correct items immediately. Representative.
7. When i opened the box, I saw that the camera was missing a part! Customer. 
8. We refuse to pay because we received incorrect items. Customer.

EXERCICES UNIT 8

EXERCICES UNIT 8 

5. Listen and repeat the words  in colour. Then Choose the correct answer.

1. I can't make the web designers' meeting on Tuesday. Can we reschedule the meeting, please?

2. We don't need to meet because we've already discussed everything. Let's cancel the meeting.

3. Katie will be in the office on the 29th. Would that suit you?

4. I won't be able to participate in the auto apps conference because of a previous commitment.

6. Listen and repeat the words and phrases in colour. Then match A to B to form sentences.

1. Let's look for an alternative date that's convenient for everyone.

2. Michael is on the phone and needs directions because he has got lost again.

3. Diana Michaels is held up in a t traffic jam because  there was an accident on Central Road. 

4. Mr Kelly had to leave the office urgently because his daughter felt ill.

5. Greg came for his appointment with the network administrator on the wrong date  because his assistant got the dates mixed up. 

6. We'll have to start the meeting at 2.30 instead of 2.00 because the head of our software department is running late.

7. Listen and repeat the phrases in colour. Then match the clocks to the correct times.

1. It's half past two - B
2. It's quarter past eight - D
3. It's five o'clock - A
4. It's quarter to six - C
5. It's ten past nine - F
6. It's twnty to seven - E

8. Look at the clocks and write the items.

1. Quarter past ten
2. Twenty to four
3. Ten past five
4. Half past to twelve
5. Ten to five
6. Thirty five to five

EXERCICES UNIT 8

Exercise 5:  Match A to B to form phrases. Then listen and repeat.

1. Tied - C. Up

2. Hold - A. A meeting

3. Give - D. A presentation

4. Make - B. Arrangements

5. Check - F. Your calendar6. Take - E. place

Exercise 6: Listen and repeat the words in colour. Then choose the correct response.

1. Is Friday mid-afternoon convenient for you?
A. No, I'm afraid I'll be tied up all day.

2. Can you confirm the date for the meeting with the software testers?
B. Just a moment, I'll check the calendar.

3. Have you made a list of all the participants?
A. Yes, all the members of the customer relations department.

4. Are you free on Wednesday afternoon at 13:00?
A. I'm sorry. I already have something planned.

5. Unfortunately, I'm busy all day on the 30th.
A. Let's look for another that is convenient for us both.

6. It's important you attend the meeting with Electrastore Parts.
A. You'll learn a lot of essential information.

7. Has the meeting with the programmers been scheduled?
B. Not yet, I have to check when Ms Carson is avaible.

8. I'm sorry, I have a previus commitment in the morning.
B. Don't worry. We can rearange for another day

7. Listen and repeat the words in colour. Then copy and complete the sentences.

1. At eight o'clock, i have a video conference scheduled with the IT company in Miami.

2. The meeting will start at one o'clock sharp. You mustn't be late.

3. We've preparated some light refreshments coffe, tea, cake and fruit.

4. The only equipment i'll need at the software conference is my laptop.

5. Participants will recive a pack containing all the information from the smartphone presentation.

6. We'll have a short brake at half past two.

Exercise 8: Copy and complete the sentences. Use the words in bold to help you.
1. You can schedule two meetings for the same person at the same time.
2. When people are tied up, it means they are busy.
3. If a meeting stars at 9.00 sharp, it won't start late.
4. Light refreshments include things like coffee.
5. When a time is convenient for you, it menas that you are free.
6. You have a breack when you want to stop working for a few minutes.

VOCABULATY UNIT 8

 VOCABULATY UNIT 8

ARRANGING A MEETING

Attend the meeting – Assistir a la reunió

Break – Descans

Busy – Ocupat

Check your calendar – Comprova el teu calendari

Confirm – Confirmar

Convenient – Convenient

Equipment – Equipament

Free – Lliure

Give a presentation – Fer una presentació

Hold a meeting – Fer una reunió

Light refreshments – Refrigeris lleugers

Make arrangements – Fer els preparatius

Pack – Fer la maleta

Participants – Participants

Previous commitment – Compromís previ

Schedule – Programar

Sharp – Puntual

Take place – Tenir lloc

Tied up – Ocupat / Atabalat

Video conference – Videoconferència

RESCHEDULING

Alternative date – Data alternativa

Appointment – Cita

Arrange – Organitzar

Cancel – Cancel·lar

Feel ill – Trobar-se malament

Get lost – Perdre's

Got the dates mixed up – Confondre les dates

Held up in a traffic jam – Atrapat en un embús

Leave ... urgently – Marxar urgentment

Participate – Participar

Reorganise – Reorganitzar

Reschedule – Reprogramar

Running late – Arribar tard

Suit – Convenir

Switch – Canviar

TIME

Half past – Dos quarts de...

O’clock – En punt

Quarter past – Un quart de...

Quarter to – Tres quarts de...

Ten past – Deu minuts passats

Twenty to – Vint minuts per a...

EXTRA!

Absent – Absent

Adjourn – Aplaçar

Boardroom – Sala de juntes

Chairperson – President/a de la reunió

Conference call – Trucada de conferència

Delay – Retard

Instead – En comptes de

Make it – Fer-ho possible

Minutes – Acta

Punctual – Puntual

Verify – Verificar

Vote – Votar

Wrap up – Concloure