EXERCICES UNIT 6

EXERCICES UNIT 6

5. Listen and repeat the phrases in colour. Then choose the correct phraase to complete each sentences.

1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.

2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software devolupers. As soon as they        finish, I'll tell her you phoned.
3. I'm afraid Mr Brown ins't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.
4. Just a moment, I'll get a pen and take down your full name and mobile number.
5. I'm sorry wet got cut off earlier. My battery rang out.
6. Just a moment, I'll see if Mr Jeffries is in his office our out on-site - please don't hang up.
7. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold.
8. Mrs Banks isn't on-site today - can I leave a message.
9. Could take a message for Tony? Please tell him I'll be out this afternoon testing the new                          software at the sports centre.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. When someone is speaking on the phone it means their line is busy.

2. How do you spell that is it J-U-D-Y or J-U-D-I?

3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.

4. Mrs Rose isn't at her desk; she's out of the office.

5. Mr Davies is busy at the moment. Shall i ask him to return your call later today?

7. Listen and repeat the words in colour A. Then match them to their definitions in B.

1. Unabilable- Can't be contacted.

2. Transfer- Pass a call to someone else.

3. Deal With- Take action to do something.

4. Urgent- Needs inmediate atemtion.

5. Expect- Belive that someone or something will arrive soon.

8. Choose the correct answer.

1.in a meeting.

2.left.

3.urgent.

4.deal with.

5.return.

6.took down.

EXERCICES UNIT 6

 EXERCICES UNIT 6

5. Listen and repeat the words in colour. Then choose the correct answer.

1. Her presentation was very professional. She did a good job.

2. The shop must be closed. There's no reply.

3. I will be careful when i input the data.

4. She must be busy. The line is engaged.

5. There's a caller on the phone waiting to speak to you.

6. Can you please speak up? I can't hear you very well.

6. Listen and repeat the words in colou. Then copy and complete the sentences.

1. Sorry, what did you say? Can you repeat that, please?
2. Your mother rang an hour ago - you need to contact her immediately.
3. One moment, please, I'll put you through to Mr Wright now.
4. This is not St Ann's Hospital. You've got the wrong number.
5. To dial number aboard, put an 01 before the number.
6. From Monday, my new extension number will be 8015.

7. When you answer a phone call, state the name of the company.

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. I need to speak to betty as soon as possible. it's really important.
2. Can you ask Mrs Ford to ring back tomorrow? I'm too busy to talk to her today.
3. I've got a client on the line who wants to speak to the manager.
4. Try to avoid speaking too loudly on the phone.
5. Can you remind Ms Burns to prepare the invoice for dell's Computer Shop?

8. Match A to B.

1. If there's no reply from his offie phone, he's probably working off-site.

2. Miss Scott is on the line for you

3. Avoid letting the phone ring a lot, answer it quickly.

VOCABULARY UNIT 6

 VOCABULARY UNIT 6

PHONE CALLS

As soon as possible: Tan aviat com sigui possible

Avoid: Evitar

Be careful: Tingueu cura

Caller: Trucada (persona que truca)

Contact: Contacte

Dial a number: Marcar un número

Engaged: Ocupat/da

Extension number: Número d'extensió

No reply: Sense resposta

On the line: En línia

Professional: Professional

Put you through: Posar-te en contacte

Remind: Recordar

Repeat: Repetir

Ring back: Tornar a trucar

Speak up: Parlar més alt

State: Indicar

Wrong number: Número incorrecte

ANSWWRING CALLS AND TAKING MESSAGES

Cut off: Tallat

Deal with: Tractar amb

Expect: Esperar

Hang up: Penjar (el telèfon)

In a meeting: En una reunió

Interrupt: Interrompre

Leave message: Deixar un missatge

Line is busy: La línia està ocupada

On holiday: De vacances

Out of the office: Fora de l'oficina

Out of town: Fora de la ciutat

Put you on hold: Posar-te en espera

Return your call: Tornar-te la trucada

Spell that: Deixa'm espellat (lletrejar) això

Take a message: Agafar un missatge

Take down: Apuntar

Transfer: Transferir

Unavailable: No disponible

Urgent: Urgent

EXTRA!

Bad connection: Connexió dolenta

Call back: Tornar a trucar

Calling on behalf of: Trucant en nom de

Clearly: Clarament

End a conversation: Acabar una conversa

Get through: Arribar a parlar amb

Interference: Interferència

Line is free: La línia està lliure

Offer assistance: Oferir assistència

Speak a little more slowly: Parla una mica més lentament

Take a call: Agafar una trucada

Voicemail: Correu de veu

Would you mind ... ?: Et molestaria ...?

EXERCICIS UNIT 5

 EXERCICIS UNIT 5

5_ Listen and repeat the words in colour. Then copy and complete the sentences.

1. It's important to follow instructions when you assemble a computer. That way, you won't make any mistakes.
2. Make sure you backup your data every day, in casse you get a virus.
3. You need to install anti-virus sofware to protect the system.
4. Invent a new password with 10 letters and numbers.
5. If the computer crashes when you're working on something, you may lose all your information.
6. The file has probably been deleted, but let me see if I can recover it.

6_ Listen and repeat the words in colour. Then choose the correct answer.

1. When I work off-site, I have to drive to different places.
2. Let's use the lift. The meeting is on 30th floor.
3. The keys are ready for you to collect from the hotel reception.
4. Pay for your car parking at the exit when you leave.

9_ Match A to B to from the centences.

1- You need to run a virus -H

2- My office is at the end of -D

3- The office building is on your -A

4- I'll meet you outside the sports -G

5- My sister works at the post -B

6- The library is next to the rain -F

7- Just insert the disc and follow the -C

8- At the end of the day, make sure you do a -E

EXERCICES UNIT 5

 EXERCICES UNIT 5

Exercise 5: Listen and repeat the words in colour. Then copy and complete the sentences.
1. Power buttomn
2. Volume
3. Loose connection
4. Control panel
5. Mute box
6. No signal message

Exercise 6: Listen and repeat the words in colour. Then choose the correct words.
1. Press and hold
2. Restart
3. Make sure
4. Freezes 
5. Replace

Exercise 7: The words and phrases in bold are in the wrong sentences. Write the sentences correctly in your notebooks.1. Log off
2. Reinstall
3. Reopen
4. Reconnect
5. Shut down

Exercise 8: Choose the correct answer
1. C
2. B
3. B
4. A

VOCABULARY UNIT 5

 Vocabulary Unit 5

TROUBELSHOOTING

Control Panel - Panel de control

Loose Connection - Conexión suelta

Mute Box - Caja de silencio

No Signal Message - Mensaje de sin señal

Power Button - Botón de encendido

Volume Control - Control de volumen

VERB

Freeze - Congelar
Log Off - Cerrar sesión
Make Sure - Asegúrate
Press And Hold - Presionar y mantener
Reconnect - Reconectar
Reinstall - Reinstalar
Reopen - Reabrir
Replace - Reemplazar
Restart - Reiniciar
Shut Down - Apagar

TROUBELSHOOTING

Anti-Virus Software - Software antivirus
Back Up - Respaldo
Follow Instructions - Seguir instrucciones
Lose - Perder
Password - Contraseña
Recover - Recuperar

PLACES AROUND TOWN

Airport - Aeropuerto
Department Store - Tienda por departamentos
Entrance - Entrada
Exit - Salida
Factory - Fábrica
Ground Floor - Planta baja
Library - Biblioteca
Lift - Ascensor
Off-Site - Fuera del sitio
On-Site - En el sitio
Post Office - Oficina de correos
Reception - Recepción
Shopping Centre - Centro comercial
Sports Center - Centro deportivo
Stairs - Escaleras
Train Station - Estación de tren

DIRECTIONS

At The End Of The Corridor - Al final del pasillo
Go Straight - Ir recto
On Your Left/Right - A tu izquierda/derecha
Opposite - Enfrente
Turn Left/Right - Girar a la izquierda/derecha

EXTRA!

Assist - Asistir
At The Traffic Lights - En los semáforos
Breakdown - Avería
Corrupt Files - Archivos corruptos
Cross The Road - Cruzar la calle
Debugging - Depuración
Diagnose - Diagnosticar
Maintenance - Mantenimiento
Manual - Manual
Performance - Rendimiento
Problem Solving - Resolución de problemas
Recovery - Recuperación
Reset - Restablecer
Take The First Left/Right - Tomar la primera a la izquierda/derecha

EXERCICIS UNITAT 4

 Exercise 5: Listen and repeat the words in colour in A. Then match them to their definitions to B.

1. Portable - C. easy to carry around.
2. Superfast - E. very speedy.
3. Dependable - D. not likely to fail.
4. Compact - B. using a small space.
5. Sturdy - A. built to be strong.

Exercise 6: Listen and repeat the words in colour. Then choose the correct answers to complete the reviews.

1. Wide screen
2. Simple
3. Secure
4. All-in-one
5. Practical

Exercise 7: Copy and complete the review below with the words not used in exercise 6.

1. Flexible
2. Slimeline
3. top-of-the-range
4. Wide
5. Practical

Exercise 8: Listen and repeat the words in colour. Then use them to complete the text.

1. User-friendly
2. Complicated
3. Reliable
4. Powerful
5. Ergonomic

Exercise 9: Which adjectives in Exercises 5-8 can describe the items below?

A laptop: sturdy, portable

A printer: heavy, automatic

A mouse: compact, wirless

A smartwatch: smart, touchscreen