EXERCICES UNIT 6

EXERCICES UNIT 6

5. Listen and repeat the phrases in colour. Then choose the correct phraase to complete each sentences.

1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.

2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software devolupers. As soon as they        finish, I'll tell her you phoned.
3. I'm afraid Mr Brown ins't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.
4. Just a moment, I'll get a pen and take down your full name and mobile number.
5. I'm sorry wet got cut off earlier. My battery rang out.
6. Just a moment, I'll see if Mr Jeffries is in his office our out on-site - please don't hang up.
7. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold.
8. Mrs Banks isn't on-site today - can I leave a message.
9. Could take a message for Tony? Please tell him I'll be out this afternoon testing the new                          software at the sports centre.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. When someone is speaking on the phone it means their line is busy.

2. How do you spell that is it J-U-D-Y or J-U-D-I?

3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.

4. Mrs Rose isn't at her desk; she's out of the office.

5. Mr Davies is busy at the moment. Shall i ask him to return your call later today?

7. Listen and repeat the words in colour A. Then match them to their definitions in B.

1. Unabilable- Can't be contacted.

2. Transfer- Pass a call to someone else.

3. Deal With- Take action to do something.

4. Urgent- Needs inmediate atemtion.

5. Expect- Belive that someone or something will arrive soon.

8. Choose the correct answer.

1.in a meeting.

2.left.

3.urgent.

4.deal with.

5.return.

6.took down.