EXERCICIES UNIT 7

 EXERCICIES UNIT 7

Exercise 5: Listen and repeat the departments in colour. Then decide which department matches each speech bubble below.

1. We managed to fix your hard drive but unfortunetly, you need a new motherboard.   
C) IT maintenance department
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service. 
D) Customer relations department
3. I can give you a reduction in price if you buy a larger quantity.
A) Sales and marketing department
4. Please give me the invoice number and I'll check what the prices were.
B) Accounts department
5. I'm planing a staff training programme for all our new employees.
E) Human resources department

Exercise 6: Listen and repeat the words in colour. Then copy and complete the sentences.

1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much we charge for a technical support.
4. I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free.
6. Our opening times are from 9 in the morning until 8 in the evening.
7. Don't hang up - Hold the line and I'll put you through to the correct department.

7-Listen and repeat the words in colour in A. Then match them to their definitions in B.

1. Customer Number - f. A reference assigned to each customer by supplier.

2. Quote - d. The estimated cost for a job or service.

3. Enquiry - a. A request for information.

4. Overcharge - b. Charge too high a price for a product or service.

5. Shipping Date - e. The date a costumer's order leaves the supplier.

6. Complaint - c. A statment that something in unsatisfactory.

VOCABULARY UNIT 7

 Vocabulary Unit 7

DEPARTMENTS 

Accounts Department - Departament de Comptabilitat

Customer Relations Department - Departament de Relacions amb els Clients

Human Resources Department - Departament de Recursos Humans

IT Maintenance Department - Departament de Manteniment d'IT

Sales and Marketing Department - Departament de Vendes i Màrqueting

CUSTOMER SERVICE
Charge - Càrrec
Complaint - Queixa
Customer Number - Número de Client
Damaged - Danyat
Discuss it - Discutir-ho
Enquiry - Consulta
Get Back to You - Tornar a contactar
Hold the Line - Mantingui's en línia
Opening Times - Horari d'obertura
Overcharge - Sobrecarregar
Quote - Pressupost
Satisfied - Satisfet
Shipping Date - Data d'enviament

COMPLAINTS
Assist - Assistir
At our Expense - A les nostres despeses
Check my Records - Comprovar els meus registres
Compensation - Compensació
Credited our Account - S'ha abonat al nostre compte
Defect - Defecte
Doesn't Fit - No s'adapta
Error - Error
Faulty Part - Peça defectuosa
Losing Business - Perdent negoci
Lost in the Post - Perdut pel correu
Make a Claim - Fer una reclamació
Making a Noise - Fa soroll
Missing a Part - Peça perduda
Refund (n) - Reemborsament
Refuse - Rebutjar
Return - Retornar
Suggest - Sugerir
The Wrong Item - L'objecte incorrecte
Under Warranty - Sota garantia

EXTRA!
Broken - Trencat
Customer Satisfaction - Satisfacció del client
Disappointed - Decebut
Displeased - Descontent
Dissatisfaction - Insatisfacció
Feedback - Retroalimentació
File a Lawsuit - Presentar una demanda
Financial Director - Director Financer
Inappropriate - Inadequat
Lose Business - Perdre negoci
Managing Director - Director General
Research and Development Department - Departament de Recerca i Desenvolupament
Treatment - Tractament

Departaments in a company

 Departaments in a company

Sales and Marketing Departament. Departament de Vendes i Màrqueting.

For quotes, purchases and order enquiries. Per a pressupostos i comandes.

IT Maintenance Departament. Departament de Manteniment Informàtic. 

For software or hardware problems. Per problemes de programari i maquinari.

Accounts Departments. Departament Contable.

For financial matters such as invoices, problems with pricing and contracts. Per problemes financers com ara factures i problemes de preus o contractes.

Human Resources Department. Departament de Recursos Humans.

Callers interested in employment. Per a persones interessades en un lloc de treball.

Customer Relations Department. Departament de Relacions amb el Client,

Complaints about damage or incorrect products. Per a queixes sobre productes danyats o incorrectes.